Career Profile
Self-made, mature, broad-minded Manager
Spent last 25 years in IT. During all the years of continous growth I’ve developed and implemented a lot of processes. Being process-oriented person was an interesting experience for me. Now it’s time to switch to result-oriented approach.
Keen to find new opportunities and new experience using a previous one as а fulcrum.
Highly developed emotional intelegence, combined with extensive industry expertise and ability of clear calm explanation of obvious things to a layman – led to an ability to coordinate highly loaded projects.
Experiences
Checking hypothesis
Finding ways to solve issues applying different approaches. Removing obstacles in communication between people. Implementing new-old ideas.
Searching a space for continuous growth with IT-rockstars
Managerial activities
Creation and implementation of new interaction processes between departments.
Participation in company culture development and implementation.
Building employer brand of the company in Ukraine.
Collaboration with Dev, QA and PMs to establish processes, procedures and standards.
Optimization of support process. Created and integrated new motivational system.
Built a highly skilled support group and team.
Reduced employee turnover.
Implemented 1:1 weekly meeting across all departments.
Implemented continuous personal grows system in Ukrainian branches of the company.
Coordination and supervision of technical support team. Onsite technical workshops for customers. Conference calls with stakeholders, business owners.
Project management approach for each PortaOne product delivery and integration to customer.
L3-L4 Technical support
High level troubleshooting on live VoIP Billing systems. Executing complicated scenarios for maintenance, software updates etc. Remote and on-site installation of new systems. Configuration of geo-redundant clustered billing solution. Consultation at customers` offices around the globe. Advanced Linux administering.
Support group everyday tasks dispatching and control.
Creation of various documentation.
L2-L3 Technical support
Providing technical support of PortaOne products and related systems through email, phone communications, remote access and physical presence. Responding to letters, telephone calls and other messages in a diligent manner. Troubleshooting system malfunctions. Investigation and analysis of problems roots.
Representing Mozilla in Ukraine
https://reps.mozilla.org/u/YtJ/
Promoting the Mozilla Project and our mission.
Builing and support existing/future local community efforts and programs.
Inspiring, recruiting and support new contributors. Supporting and mentoring future Mozilla Reps. Clearly documented all their activities.
Supporting of local FLOSS events
Open Source contributor Contributed in translation of Mozilla products. Supported translators IT infrastructure. Organized few special events like conferences and meetups. Owner of mozilla.org.ua domain and MX (can’t transfer it to Big Mozilla due to Ukrainian law limitations).